Hiring the right home elevator installer is crucial for ensuring a safe, efficient, and well-installed elevator. There are many companies that provide elevator installation, however not all are the same. It is important to do some homework prior to hiring a contractor to install your new home elevator. Below we have a listed a few things to consider prior to making your decision.

1. Experience and Expertise

• Specialization: Ensure the installer specializes in residential elevators and has experience with the specific type of elevator you’re interested in (hydraulic, cable-driven, etc.).
• Track Record: Look for companies or professionals with a proven track record. Ask about how long they’ve been in the business and if they’ve handled projects like yours.
• Portfolio: Review their portfolio or ask for examples of previous installations. This will give you insight into the quality of their work and the types of homes they typically work on.

2. Licensing and Certification

• Proper Licensing: The installer should be licensed to perform the installation. Licensing requirements may vary by state or country, so make sure they comply with your local regulations.
• Certifications: Look for certifications from industry organizations such as the National Association of Elevator Contractors (NAEC) or other relevant bodies. This can indicate that the installer adheres to industry standards and best practices.

3. Reputation and References

• Customer Reviews: Check online reviews and ratings on platforms like Google, Yelp, or industry-specific sites. Positive reviews and satisfied customers are good indicators of reliable service.
• Ask for References: Request contact information for past clients so you can ask directly about their experience with the installer.
• Word of Mouth: Ask friends, family, or local builders who’ve had elevators installed if they could recommend a trustworthy installer.

4. Insurance and Warranty

• Liability Insurance: Ensure the installer carries appropriate insurance, including liability insurance, in case of damage to your property during the installation process.
• Worker’s Compensation Insurance: This protects you in case an employee gets injured on your property during installation.
• Warranty on Labor and Equipment: Ask about the warranty on the installation itself as well as the equipment. A reputable installer will offer a warranty that covers both.

5. Custom Design Options

• Customization Experience: If you’re looking for a customized elevator to match your home’s aesthetic, make sure the installer has experience with custom designs and installations.
• Showroom or Visuals: Some installers have showrooms or digital visuals that allow you to see the design options available. This can help you choose the right model and finish for your home.

6. Project Timeline and Coordination

• Clear Timelines: Ask for a detailed project timeline. Make sure they are clear about how long the installation will take and how it will impact your home during the process.
• Coordination with Contractors: If you’re renovating or building a new home, the installer should be able to work closely with your contractors to ensure seamless integration into the home’s design.

7. Compliance with Local Building Codes

• Code Compliance: Verify that the installer is knowledgeable about local building codes and zoning laws regarding residential elevators. This ensures that the installation is legal and meets safety standards.
• Permits: The installer should handle obtaining the necessary permits for the installation. If they don’t, ask whether you’ll need to manage this process yourself.

8. Maintenance Services and Aftercare

• Ongoing Maintenance: Elevators require regular maintenance, so it’s essential to work with a company that offers maintenance packages and ongoing support. Ask if they offer annual service contracts or emergency repair services.
• Response Time: In case of breakdowns, it’s good to know how quickly they can respond to service requests.

9. Pricing and Transparency

• Get Multiple Quotes: Compare quotes from at least three different installers to ensure you’re getting a fair price. Be wary of prices that are significantly lower than others, as they may reflect lower-quality materials or items not included which will ultimately increase your overall cost.
• Detailed Estimate: The installer should provide a transparent, itemized quote that includes all costs—equipment, installation, permits, and labor. This will help you avoid any hidden fees.
• Payment Plan Options: Some installers offer financing or payment plans, which can make the project more affordable.

10. Safety Features

• Safety Equipment: The installer should be knowledgeable about modern safety features such as emergency battery backup systems, interlock systems, and emergency communication.
• Compliance with Safety Standards: Ensure the installer complies with standards set by organizations like the American Society of Mechanical Engineers (ASME) for home elevators.

11. Customer Support

• Accessibility: A good installer should be easy to reach and responsive to questions or concerns before, during, and after the installation.
• Training for Use: The installer should provide training on how to safely use and maintain the elevator.

Why Choose HECO?

The key to choosing the right home elevator installer is research and due diligence. Focus on finding an experienced, well-reviewed, and certified installer who can guide you through the process from design to installation and aftercare. Getting multiple quotes and checking references can help ensure you get the best value for your investment. At HECO we are the premier residential elevator installer throughout northeast Florida. With decades of experience and hundreds of happy customers we are here to help you navigate the best options for your new home elevator installation.

If you would like a free in-home consultation to discuss options, budget, and features then contact HECO today at 904.853.5163.