Elevators are intricate and precise mechines that require exceptional, quality maintenance to operate effectively. Across Northeast Florida, numerous elevator service providers exist, but what level of service do they provide?

Before selecting an elevator service company, it’s essential to ask several questions, as the quality of their service will impact their interaction with your business and the speed of their repairs. Not all companies are equally competent; to assess your potential choice’s reliability, consider these four crucial questions.

Is Their Service Prompt?

One of the biggest frustrations for any business is relying on a service provider that doesn’t prioritize your time. Many companies can be sluggish when addressing elevator issues, showing up late and working intermittently throughout the week.

Reputable elevator service providers operate 24/7 call centers that enable them to send technicians and respond to requests quickly upon an elevator malfunction. Resolving your elevator problems shouldn’t, and doesn’t need to, take days.

Are They Dependable?

While elevators are complex, they operate predictably. When you talk about your elevator issues with the service provider, do they grasp your concerns? Do they commit to resolving the issue on their first visit, and do they follow through?

Many companies may make grand claims before arriving, but only the most dependable and skilled technicians will truly understand your issues and arrive equipped to address them promptly.

What is Their Communication Like?

Similar to auto repair shops and other technical professions, elevator service companies often find it easier to complete tasks than to maintain effective communication with clients. Some may only be reachable by phone and might provide little notice before attempting to service your elevator.

Ask how they handle communication: do they use phone, texts, or emails? Do they give advance notice and keep you informed about their arrival? These factors are vital to inquire about, including their scheduling practices to minimize waiting around.

What Safety Measures Do They Implement?

Any elevator technician you hire should be affiliated with the NAEC and fully capable of both fixing and preventing potential elevator malfunctions. Some companies may employ technicians who appear proficient but lack the essential training needed to ensure effective repairs and long-lasting service. It’s also crucial to ensure the company utilizes respected brands like Custom Elevator, Home Elevator Systems, and Fox Valley to name a few. These companies manufacture the specific tools necessary for reliable repairs. If your elevator service technicians are not familiar with these brands, it’s wise to consider a more reputable service provider.

Why Choose The Home Elevator, Co?

At HECO, we don’t just offer services; we offer peace of mind. Specializing exclusively in residential elevators, our technicians are not only trained but also hold special certifications that set us apart in the industry. Knowledgeable in all brands and makes, we adhere to the highest standards of safety and quality. If you are in need of residential elevator service, repair, or installation contact us today for a free in home estimate at 866.632.0342.